privacy policy

This privacy policy applies to the website "ochiairo.co.jp" owned and operated by Ochiairo.
This privacy policy describes how the facility collects and uses the personal information that customers provide on "ochiairo.co.jp",
and your rights in relation to our handling of personal information, how you can access and change your personal information, etc.

1. Purpose of Privacy Policy

At Ochiairo (hereinafter referred to as "our"), the protection of the privacy and personal information of customers, business partners, and job applicants (hereinafter referred to as "customers") is the foundation of our business activities. At the same time, we recognize that it is our social responsibility.
Based on the above recognition, in order to responsibly protect the personal information of our customers, etc., we have established the following regarding the protection of personal information in this policy, and we will establish an internal system, implement and maintain measures, and continue them. make improvements. Through these activities, we will comply with laws and internal regulations regarding personal information and respond to the trust of our customers.

2. About the information we keep

1. Information Entrusted by Customers, etc. The information we receive from customers, etc. includes name, address, telephone number, e-mail address, date of birth, gender, information entered by customers, etc. in the input form specified by us, It shall include information entered by our staff under instructions such as, and other matters essential for service provision and transactions.
2. Information obtained from persons duly authorized by customers, etc. This includes information on customers, etc. provided with appropriate authority.
3. Information collected by us when browsing our website We may collect information when you browse our website. This includes the following information:
   ・Device information
   ・Log information
   ・Cookies and anonymous IDs
   ·location information
   ・IP address and individual identification information
   

3. Purpose of use of information

Information received from customers will be used for the following purposes.

1. To contact customers for reservation confirmation, etc.
2. To provide customers with services, products and information
3. To carry out marketing activities
4. For analysis to improve services and products
5. To send questionnaires for further improvement of our services
6. To request compliance with the terms of use and conditions of services provided through our website and mobile site
7. To protect our customers and services provided through our website and mobile site
8. For the purpose of use separately specified or announced to the customer

4.Handling of information

1. We will properly and carefully manage the information entrusted to us by our customers, etc., and take necessary and rational security control measures to prevent the risk of leakage, loss, misuse, falsification, and unauthorized access. In addition, when providing information using communication means, we will strive to ensure safety by using security technology such as SSL (Secure Socket Layer) encrypted communication as necessary in preparation for interception by a third party during communication.
2. In order to improve the quality of our services and for the convenience of our customers, we may outsource part of the handling of the information entrusted to us by our customers. We will instruct and supervise appropriate management.

5. Disclosure and provision to third parties

We will not disclose or provide the personal information of our customers, etc. to third parties, except in the following cases.

1. When there is consent from the customer, etc.
2. When disclosure or provision is requested based on laws and regulations
3. When it is necessary to protect human life, body or property and it is difficult to obtain the consent of the customer, etc.
4. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the customer, etc.
5. When it is necessary to cooperate with a national institution or a local government or a person entrusted by them to carry out the affairs stipulated by laws and regulations, and obtaining the consent of the person concerned may hinder the execution of the affairs
6. When disclosing or providing personal information to subcontractors to the extent necessary for providing services to customers, etc.

6. Purpose of use of information

We may jointly use personal information with other business operators within the scope of the purpose of use. In principle, personal information to be jointly used includes the following.
In addition, information to respond to guest room requests, leisure activity requests, other special requests (such as health conditions that require special care at our hotel), and customer hobbies and preferences including lifestyle information.

1. Items of jointly used personal information described in '2. Information to be entrusted' as Items 1 to 3
2. Purpose of use for joint users Purposes 1 to 8 described in “3. Purpose of use of information”

7. Legal compliance

We will comply with laws and regulations related to personal information and related guidelines in order to ensure the protection of personal information.

8. Respect for the rights of customers, etc.

We respect the rights of our customers, etc., and when a customer requests disclosure, correction, or suspension of use of their personal information, we will verify their identity and respond within a reasonable and necessary scope. Masu.

9. Changes to privacy policy

We may review the operation regarding the handling of user information from time to time and change this policy as necessary. If we change it, we will publish this policy on our website. The changed privacy policy shall take effect from the time it is posted on this website.